What Is Average Order Value (AOV) & Why Is It Important?

Average Order Value (AOV) is the average amount your customers spend each time they place an order. It’s calculated by dividing your total revenue by the number of orders over a specific period.
Average Order Value Formula:

Average order value (AOV) = Total revenue / total number of orders

Why does AOV matter in E-commerce? 

1. Upselling & Cross Selling

2. Product Recommendations

3. Bundles

4. Free Shipping / Discount Thresholds

5. Quantity discount (Buy more, save more)

6. Customer Loyalty Program

A customer loyalty program may not immediately increase AOV, but it plays a crucial role in boosting lifetime value (LTV) and driving repeat purchases. By rewarding customers with points, exclusive perks, or discounts, you create an engaging shopping experience that keeps them coming back, and spending more over time.

Some customer loyalty tactics you can try:

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Leah Tran

Content Executive at TrueProfit & eCommerce Content Specialist

Leah Tran

Leah Tran is a Content Specialist at TrueProfit, where she crafts SEO-driven and data-backed content to help eCommerce merchants understand their true profitability. With a strong background in content writing, research, and editorial content, she focuses on making complex financial and business concepts clear, engaging, and actionable for Shopify merchants.

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